General Inquiry

Zurooh is a contemporary fashion jewellery brand consciously spreading the message of ‘jewellery with a soul’ i.e. Rooh. The brand invites several dealers and sellers across the globe under their marketing umbrella with an objective to promote yet sell plethora of handcrafted jewellery accessories including necklace sets, bangles, rings, earrings, bracelets, etc. at pocket-friendly prices.

Yes. We timely run discounts every month, you can checkout our home page to view offers (if any)

Zurooh jewellery collection is manufactured in India.

CZ stands for Cubic Zirconia which is a colourless synthetic gemstone used mainly for jewellery purposes.

Customization

Yes. Zurooh provides bespoke jewellery products.

ONLINE PURCHASE & PAYMENT

You can pay via Net Banking, Credit Card, Debit card, UPI, PhonePe, FreeCharge and Cash on Delivery.

Zurooh offers special Gift packaging service. Write your special packaging note in Order note. Charges applied.

The order can be cancelled within 24 hours from the time of order placement. To cancel the order please contact the Customer Support.

You can pay for your order in cash when it is actually being delivered.

SHIPPING & DELIVERY

Your product can be delivered within the span of 5-7 days.

You can view the status of your order by going on your Order Acknowledgement page.

1. Please visit this link: http://www.zurooh.com/

2. Enter Your Order Number and Click Track. You will be redirected to your Order Acknowledgement Page. Please find below the status definitions for your order. Status of Order:

a) NEW – Your order hasn’t been processed yet.

b) PENDING – Your order has been processed and is waiting on the designer to dispatch your order.

c) DISPATCH – Your order has been dispatched. You should receive or should have received an email at this point with the tracking Information. Please visit Courier partners website to get latest update on where your courier has reached.

d) COMPLETE – This is an estimate that you have received your package and order has been marked as complete by the designer.

Please contact us immediately in case you have not yet received the item

Yes, we deliver worldwide. Shipping is charged extra and is explained below.You will be able to see shipping charges at the final checkout page for the items you have selected. International shipping is available for all except fragile items. You can place the order directly on the website. Payment Options:

1. International Credit Card / Debit Card / Net Banking

2. Bank deposit Shipping Charges: You can find the shipping charges by selecting your country on the order page. Shipping cost may vary depending on the location. To know more please Contact Us.

Delivery Time: 15-18 business days for Already made jewellery. 22 – 28 business days for Customised Jewellery.

MAINTENANCE

Use hot soapy water and gentle brushing with a soft-bristle toothbrush. Use a solution of one-part ammonia to six-parts water, rinsing well to renew the brightness. Shop-bought non-abrasive jewellery cleaners are a good alternative to brushing.

RETURN

Every piece of jewelry sold at Zurooh.com is covered under our 30-Day Replacement Guarantee. Notify us about problems, fitting issues, damages or defects within 30 days from the date of delivery, and we will either refund your money or send a replacement product to you, provided the procedure below is followed. In order to get a defective item replaced or return the item that does not fit you, contact Customer Service via email at help@zurooh.com or call us on +91 8947876990, within 30 days from the date of delivery. The defective product or part will be recalled and a replacement will be shipped immediately, or we will refund your money.Returning of the product can be easily done by the following steps:-

1. Click on Recent Orders.

2. Select the order to be returned

3. To get the refund of the order select return and provide your required bank details.

4. Click on submit

If your order was COD, we will credit the amount in your bank account (provided by you), In case of an online payment, we’ll credit the amount into the same account through which you have paid. The refund will be initiated after receiving of the returned product at Zurooh.